SHIPPING POLICY
Shipping Locations
We deliver to addresses across the UK. Unfortunately, we are unable to ship to Northern Ireland or the Highlands at this time.
Delivery Options
We offer standard delivery with an estimated shipping time of 3–5 working days.
Shipping Costs
Shipping fees are calculated based on the weight of your order and will be displayed at checkout.
Processing Times
All orders are processed within 1–3 working days. Please note that orders are not processed on weekends or public holidays.
Tracking
At this time, we do not offer order tracking.
Lost, Damaged, or Delayed Orders
If your order is lost, damaged, or significantly delayed, please contact us at daisiesludlow@hotmail.com, and we’ll assist you in resolving the issue.
Returns
Customers are responsible for return shipping costs unless the item is faulty or incorrect. For further details, please refer to our returns policy or contact us.
RETURN & EXCHANGE POLICY
We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our returns policy carefully before initiating a return.
Eligibility for Returns
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Items must be returned within 14 days of receiving your order.
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Items must be in their original condition, unused, and in their original packaging.
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For hygiene reasons, certain items (e.g., soaps) cannot be returned unless faulty.
How to Return an Item
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Email us at daisiesludlow@hotmail.com with your order details and the reason for the return.
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Once approved, securely package the item and send it back to us using a tracked or insured service, if preferred.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend keeping proof of postage in case the parcel is lost during transit.
Refunds
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Once we receive and inspect the returned item, we’ll notify you via email.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Original shipping fees are non-refundable.
Faulty or Incorrect Items
If you’ve received a faulty or incorrect item, please email us at daisiesludlow@hotmail.com with photos and details of the issue. We’ll resolve the problem promptly, including covering the return shipping costs if necessary.